Privacy Policy

Learnity Pty Ltd (trading as LearnAble Technologies)

Privacy Policy (Full Version)

Effective Date: October 2025

1. Purpose

Learnity Pty Ltd, trading as LearnAble Technologies (“LearnAble”, “we”, “our”, or “us”), is committed to protecting the privacy and confidentiality of everyone who engages with our services.

We comply with:

  • The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

  • The NDIS Act 2013, NDIS Code of Conduct, and NDIS Practice Standards

  • Relevant state and territory privacy, health records, and guardianship laws

We understand that many LearnAble users are NDIS participants, including people who may be considered vulnerable or who have a guardian or legal representative acting on their behalf.

This Privacy Policy should be read together with LearnAble’s Terms & Conditions and Ethical AI & Responsible Data Use Policy which together outline how we deliver our services safely, ethically, and in compliance with Australian law and NDIS Practice Standards.

2. Scope

This policy applies to:

  • NDIS participants using LearnAble

  • Guardians, nominees, or legal representatives

  • LearnAble employees, contractors, and service providers

  • Visitors to our website or app

3. Key Definitions

  • Personal Information – Any information that identifies you, such as your name, address, or contact details.

  • Sensitive Information – Details about your health, disability, cultural background, or criminal history.

  • Guardian / Legal Representative – A person or organisation legally authorised to make decisions for you.

  • Participant – An NDIS participant engaging with LearnAble.

4. Information We Collect

We may collect the following types of personal and sensitive information:

  • Name, date of birth, and contact details

  • NDIS number, plan details, and support goals

  • Health and disability information (such as therapy notes or medical reports)

  • Guardian or representative details and proof of authority

  • Usage data from the LearnAble platform (including audio, transcripts, and chat logs)

5. How We Collect Information

We collect information:

  • Directly from participants or their guardians

  • From authorised NDIS providers, healthcare professionals, or support coordinators

  • Through LearnAble’s app, website forms, or other communications

We obtain consent in accordance with APP 3 and APP 5, with additional safeguards for participants under guardianship or supported decision-making arrangements.

6. How We Use Your Information

We use your information to:

  • Deliver LearnAble services and supports

  • Personalise your experience and tailor assistance

  • Communicate with you, your guardian, and relevant providers

  • Comply with NDIS and legal reporting obligations

  • Improve LearnAble through research and service evaluation (using de-identified data wherever possible)

All data handling and processing decisions are guided by LearnAble’s Ethical AI & Responsible Data Use Policy, ensuring that our AI systems are transparent, explainable, and designed to enhance - not replace - human care.

We will not use your personal information for marketing without your explicit consent.

7. Disclosure of Information

We may share information only when necessary with:

  • The NDIS Commission or NDIA (where required by law)

  • Health and allied-health professionals involved in your care

  • Your guardian or legal representative

  • Authorised service providers (for example, IT or cloud-storage providers) who comply with Australian privacy standards

We will never sell your personal information.

8. Guardianship and Decision-Making Capacity

Where a participant has a guardian or representative:

  • Consent will be sought and recorded from the authorised person before any information is collected, used, or shared

  • Guardianship documents will be verified prior to granting access

  • Guardians may request access to, or correction of, a participant’s information on their behalf

9. Data Security and Retention

Your information is protected through:

  • Encryption during transfer and storage

  • Secure authentication and access controls

  • Staff confidentiality agreements and training

Retention:

Participant records are kept for at least seven (7) years after the last date of service, or longer if required by law. When no longer needed, data is securely destroyed or permanently de-identified.

10. Data Breach Response

If a data breach occurs:

  1. We will investigate within 30 days.

  2. If serious harm is likely, we will notify affected individuals (and their guardians, if applicable) and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches Scheme.

  3. We will take all reasonable steps to prevent future breaches.

11. Access and Correction

You (or your guardian) have the right to:

  • Request access to your personal information

  • Ask for corrections to any inaccurate or outdated details

Requests must be made in writing to our Privacy Officer (see Section 14).

12. Overseas Disclosure

All LearnAble data is stored within Australia.

If overseas storage or processing becomes necessary (for example, through a secure cloud provider), we will ensure the recipient upholds equivalent privacy protections and seek consent where required.

13. Complaints

If you believe your privacy has been breached:

  1. Contact our Privacy Officer using the details below.

  2. If the issue is not resolved, you may contact:

We will acknowledge complaints within 7 days and aim to resolve them within 30 days.

14. Contact Us

Privacy Officer

Learnity Pty Ltd (trading as LearnAble Technologies)

Email: privacy@hellolearnable.com.au

15. Review and Updates

This policy is reviewed annually, or sooner if laws, NDIS standards, or LearnAble’s practices change.

Updates to this Privacy Policy may occur alongside updates to LearnAble’s Terms & Conditions and Ethical AI & Responsible Data Use Policy.

The latest versions of all policies are always available at www.hellolearnable.com.au.

16. Related Policies

This Privacy Policy operates alongside:

Together, these documents reflect LearnAble’s commitment to ethical, transparent, and participant-centred technology.

© 2025 Learnity Pty Ltd (trading as LearnAble Technologies). All rights reserved.